Orders purchased in-store can be returned or exchanged at any Aquila Retail store (excluding Myer concessions) within 30 days of purchase. We will happily refund the cost of the goods if you change your mind, provided the goods are in their original condition and you are within the 30 day window with the original proof of purchase.
If you have made your purchase in a Myer concession store you do need to return the order back to a Myer concession to receive an exchange or refund.
In-store purchases cannot be returned or refunded to the online store at this point in time.
Please ensure you bring your credit or debit card used to make the purchase if applicable. Owing amount will be refunded back onto the card that was used in the original transaction.
If you used cash as a payment method, you may return your purchase at any Aquila store (excluding outlets). A bank transfer will be organized the next business day.