From time to time a small number of orders may be automatically cancelled by our website due to invalid or insufficient payment information. We also reserve the right to place a temporary hold or to cancel an order in the event we have reasonable grounds to believe it is fraudulent or if the information provided does not meet our minimum identification requirements.
We genuinely care about the safety of our customers, their personal information and the protection of their funds. If your order has been cancelled or you have any questions regarding this policy, please contact us at 1300 427 845 or at online@aquila.com.au and we will provide more information.