You can return your order through Refundid — lodge your return here. Refunds are credited to your original payment method and generally appear within 10 business days of your parcel being received and processed at our warehouse.
If you purchased before the 12/5/26 and your order number has BC_ at the beginning please reach out to us via online@aquila.com.au
Ordering from New Zealand? Please note that instant refunds aren't available for NZ orders, and return shipping is at your own cost.