Customers are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
We do offer free returns to our Aquila+ members through Australia Post (available to Australian customers only). To sign up to become an Aquila+ member please follow the steps here. Please contact our customer service team at online@aquila.com.au to receive your free return link or if you have any questions.
We have partnered with Refundid to offer instant refunds for your online returns. Simply, follow
Refundid’s 3 step process to receive your full refund instantly (within 60 seconds!), even before shipping back your items. For more information on using Refundid, Click here.
Can I use Refundid with my AQUILA+ free returns?
Yes, you can. If you are an Aquila+ member and would like to return using Refundid the free return will apply automatically when booking through the Refundid Portal.