Instant refunds with Refundid
We have partnered with Refundid as a new option to offer instant refunds for your online returns. Simply, follow Refundid’s 3-step process to receive your full refund instantly (within 60 seconds!), You can find out more here.
If you do not wish to use Refundid you can book your return by following the below steps.
Booking a return with Australia Post
Aquila offers returns via Australia Post, this service offers convenient and fast returns with accurate tracking for our customers.
To book your return with Aquila, follow the steps for Australia Post below.
If you are an Aquila+ loyalty member, you are eligible for free returns with Australia Post. To claim your free return, simply contact our customer service team at online@aquila.com.au to receive your free returns link, or if you have any other questions about the returns process. If you are not a loyalty member and wish to join the Aquila+ program, follow the steps here.
How does it work? - Postage return cost $12.20
1. Simply print and complete the returns form here and pack your items securely. Where possible, we would recommend re-using the original packaging.
2. Stick the returns label securely to your parcel, ensuring the label is clearly visible and the tape does not cover any part of the barcode. Please also be sure to remove the original delivery label.
3. Returns can be lodged in a Street Posting Box or over the counter at an Australia Post outlet or return partners such as supermarkets and pharmacies who will provide a lodgment receipt.
4. You will be refunded and notified as soon as your return has been processed.
Return postage costs are the responsibility of the customer and the cost of this service is $12.20. This service is only available to customers in Australia who purchased online at aquila.com.au.