We have partnered with Refundid to offer instant refunds for your online returns. Simply, follow
Refundid’s 3 step process to receive your full refund instantly (within 60 seconds!), even before shipping back your items. To get started, click the button below:
How does it work?
- Ensure your items are in their original condition, clean and with tags attached.
- Click the button above to receive your full refund instantly and purchase a pick-up or
drop-off return shipping label (Can’t click the button? Click here).
- Ship your items back to Aquila.
We have created an easy-to-follow video guide below on how to organize your return.
Do I need to use Refundid to return My order?
You do not need to use Refundid to return your order. If you wish to follow our normal returns process, simply book your return following the steps for Couriers Please or Australia post here.
How does Refundid work with Afterpay or Zip Pay?
For orders placed using Afterpay and Zip Pay, Refundid will refund you for the full value of your purchase regardless of how many installments you have paid.
Once you have received your instant refund from Refundid, simply log into your Afterpay or Zip Pay account and pay off the remaining installments with the full refund you have received.
If you require any further assistance, please reach out to us at email@example.com.
Can I use Refundid with my AQUILA+ free courier returns?
Yes you can. Simply contact our customer service team at firstname.lastname@example.org to request your free return code as normal and follow the steps to book a return via Couriers Please here.
Once you have booked your return, click on the button above to start your instant return via Refundid. When asked if you need a return label, simply click 'No'. You can then choose Couriers Please from the 'Courier' dropdown, enter your tracking number and click 'add tracking' to complete the refund.
We have created an easy-to-follow video guide below on how to organize your return with a pre-paid label and tracking number.