Feedback and Contact
Account Issues
- Why can’t I sign into my account?
- How do I reset my password?
- How do I update my personal details?
- Why can’t I checkout?
- Why haven’t I received an order confirmation?
- Where can I see my order history?
My Account & Contact Us
Account advice and Aquila contact information
Trouble finding answers?
Promoted articles
- Grand Final Public Holiday
- What are your delivery time frames?
- Why have I only received part of my order?
- How do I book my return?
- How do Refundid instant returns work?
- How long will my online refund take?
- Can I return PayPal, Afterpay and Zippay orders in store?
- What is your returns policy for orders purchased in an Aquila retail store (excluding Myer concessions)?
- What is your returns policy for orders purchased online?
- Scam Awareness
- How can I contact Aquila?
- My item is faulty, what do I do?